Digitalization offers new opportunities and challenges also for airports. ADE provides Smart airports Solutions by T- Systems that guarantee smooth processing of passengers every day world-wide and allow an End-to-End customer (Passenger) journey from leaving home until entering the airplane. It enables airports to gain full benefits out of digitalization to get the focus to their customers.
Airport operators and local retailers can follow the journey of the passenger to and within the airport and can send him individual guidance to improve his travel experience.
Based on a travel milestone concept the system will constantly inform the passenger about e.g. his check-in counter, gate, waiting time at security and if required guide the passenger to find the “fastest way to gate”. In addition it generates further benefits by offering value added services to the customere.g. a coffee voucher when the passenger passes a coffee shop